To which countries do you deliver your products?
Germany, Belgium, Netherlands, Austria, Denmark, Italy, Sweden, France, Portugal and Spain.
You can find a listing of the shipping costs under Shipping & Returns.
Where do you produce your clothes?
All of our pieces are handmade and produced in Portugal. You can find more information about our production under Responsibility.
How can I reach your customer service?
You can reach our customer service at the following E-mail address: hello@unknownterritory.shop. Please do not hesitate if you have a question or concern. When contacting us, please note that for data protection reasons we can only send the information to the e-mail address with which the order was placed.
What payment methods do you offer?
We offer Paypal, Apple Pay, Mastercard, Visa, Amex or direct debit.
I did not receive my order confirmation directly. What can I do?
An order confirmation usually arrives within a few minutes after the order has been completed. In exceptional cases, the order confirmation may be delayed up to 24 hours due to system overload. If you have not received an order confirmation after 24 hours, please contact our customer service.
What do I do if there are problems with shipping and my package does not arrive?
With the shipping confirmation a DPD tracking number is created, which you can track with the homepage of DPD. If a package has not arrived after more than 10 days, we ask you to contact customer service so that an investigation can be initiated.
What do I do if my products arrive damaged?
After receiving a delivery, check whether the shipment was delivered properly.
If damage is already visible on the packaging, we recommend that you take a picture of it before checking the contents. If the contents also show transport damage, we ask you to take pictures of the contents and send them to our customer service immediately.
